User guide

Finding your way around the guide

To navigate between pages, click or tap the arrows to go forwards to the next page or backwards to the previous one. The arrows can be found either side of the page and at the bottom, too (circled in green, below).

undefined

 

undefined

 

Menu/table of contents

Click or tap on the three horizontal lines in the top-right of your screen to open the main menu/table of contents. This icon is always visible whether you're using a computer, tablet or smartphone. The menu will open on top of the page you’re on. Click on any section title to visit that section. Click the cross at any time to close the table of contents.

 

Text size

On a computer, you'll see three different sized letter 'A's in the top-right of your screen. On a smartphone or tablet these are visible when you open the menu (see above). If you’re having trouble reading the guide, click or tap on each of the different 'A's to change the size of the text to suit you.

 

Pictures

On some images you'll see a blue double-ended arrow icon. Clicking or tapping on this will expand the picture so you can see more detail. Click or tap on the blue cross to close the expanded image.

Where we think a group of images will be most useful to you, we've grouped them together in an image gallery. Simply use the blue left and right arrows to scroll through the carousel of pictures.

 

Links

If you see a word or phrase that's bold and dark blue, you can click or tap on it to find out more. The relevant website will open in a new tab.

 

Jargon

If you see a word or phrase underlined, click or tap on the word and small window will pop up with a short explanation. Close this pop-up by clicking or tapping the cross in the corner.

 

Help

On a computer, you'll see a question mark icon in the top-right of your screen. On a smartphone or tablet this is visible when you open the menu (see above).

Clicking or tapping on the question mark will open this user guide. It opens on top of the page you're on and you can close it any time by clicking or tapping the cross in the top-right corner.

Appliances and other household goods

An efficient and reliable appliance is our gold standard. Let our test results guide you through.

undefined

 

It may not be the most exciting kind of shopping, but the need to buy new appliances for cooking, cleaning and food storage comes around from time to time and the winter sales can be an opportunity to bag a good deal. Whether it’s a fridge freezer or an oven, these are products that we hope will last a decade or more and do their job well for the duration. Smaller appliances such as kettles and microwaves get daily use and it’s an annoyance if they’re not up to scratch.

What to look for when buying white goods

Which? has been doing in-depth testing of appliances for many decades, fine-tuning what we do at our labs over the years as technical advances are made and products develop.

So, whether you want to control your smart oven with an app on your phone, or you simply need a dishwasher that’ll leave every item spotless or a tumble dryer that won’t guzzle energy, our reviews will give you a range of options to choose from, depending on your specific needs and budget.

Quick guide to buying using Which? reviews

  • Head to our Home appliances page – it's not just washing machines that we test; we possibly cover more products than you expect.
  • Find the category – such as laundry, floorcare, refrigeration and so on – that you want to buy from.
  • If you’re not sure what you want from within a category, for example a condenser or vented tumble dryer, head to the advice pages for answers.
  • Now go to the reviews page itself. We have filtered products here for you, starting from the top Best Buys down to the poorest Don’t Buys.
  • Choose other filters – for example, you can plug in your maximum price or choose only to look at Eco Buys, a particular size or a certain brand.
  • This will narrow down the field to products that fit the bill and also show you where your top choices are available at the lowest price.

What to look for when buying small appliances

Whether it’s a toaster, kettle, microwave, air fryer or coffee maker, our kitchens have plenty of gadgets alongside those larger appliances. They may be less of an investment, but you still want one that’ll do a great job and last for years.

For all these gadgets we set a variety of challenges at the lab, such as assessing if they’re a pleasure or an annoyance to use. We also test ease of cleaning, measure energy efficiency and assess quality of build. 

But we lay the most emphasis on whether the appliance is good at the job that you’ve told us is most important. For example:

  • Toaster – how evenly and completely it browns bread 

  • Kettle – how quickly it boils water and whether it overboils

  • Microwave – how evenly it heats and defrosts

Did you know that we also test ice cream makers, electric grills, waffle makers, rice cookers, deep-fat fryers and bread makers? Head to small kitchen appliances for the full list. Make sure to check our full list of tested home appliances, too, to see everything we review for your home.

Smart choices for your home

Our tips can help you to keep your home looking its best without busting the budget. Sign up to our free Home newsletter for advice on home improvements, home security and keeping living costs down.

Focus on: air fryers

Air fryers have soared in popularity over the past couple of years as we have faced rising energy bills. They’re versatile gadgets that blast hot air around a small cooking chamber, and our energy-use calculations show that using an air fryer is quicker and cheaper to use for small quantities of food than heating up an oven.

For around £100 you can bag yourself a decent air fryer. If you go too cheap, the machine will have fewer functions and is often difficult to use – you may also be restricted to small portions that are unevenly cooked. 

Head to our air fryer reviews to find out which ones are easy to use, energy-efficient and cook great chips.

Protect yourself when making big purchases

Purchasing a large appliance or big ticket item on a credit card ensures that you are protected by Section 75 of the Consumer Credit Act. This means your bank or financial institution will be accountable should you experience any issues with the purchase or the product.

Make the most of further benefits offered with some credit cards by choosing one that offers cashback or rewards.

Compare which credit card deal is right for you.

What to look for when buying other home goods

While much of what we test are products that you hope to keep for many years, we also test many everyday household essentials that regularly appear on our shopping list, such as washing powder, batteries, washing-up liquid and light bulbs. These get special attention from our test lab so you can choose the ones that really work.

Get the best home insurance

Whether you need buildings or contents insurance, or both, our review of the best home insurance providers highlights which insurers excel when it comes to quality and clarity of their policies, dealing with queries and value for money.

Find the best home insurance policy

Focus on: floor cleaning

The options for keeping our carpets and floorboards clean have multiplied over the years so that a plug-in upright vac is now just one type of floor-cleaning gadget that we test. There are so many options for myriad purposes:

Upright vac You push it in front of you and don’t have to bend down to clean.

Cylinder vac You pull it behind you and use a long flexible hose.

Cordless vac Usually stick-shaped, light and manoeuvrable, they liberate you from the plug socket and a trailing lead. Our tests have uncovered some dreadful models, so make sure you check our cordless vac reviews before buying.

Handheld vac Good for quick, small cleaning tasks or in tight corners such as in a car.

Robot vac They roam your home sucking up the dust while you relax. But they don’t come cheap.

Carpet cleaner These spray water and detergent onto your carpets, scrub them and then suck the dirty water back into the machine. They’re not designed to pick up debris, though, so you need to vacuum first.

Steam cleaners The steam kills bacteria and can eliminate dust mites. As they use just steam, rather than harsh chemicals, they’re a good choice for your house and the environment. Like carpet cleaners, you’ll need to vacuum before steam cleaning.

Find answers to your floor cleaning questions in our vacuum advice guides and vacuum reviews.

How to check energy ratings and reliability

Although the energy price cap was reviewed for October 2023, energy prices are still high for the foreseeable future. Whatever home appliance you buy, it’s worth opting for one that won’t make a big dent in your electricity bill.

Energy ratings supplied by manufacturers can be confusing to interpret, which is why we supply an efficiency rating for the products we test, so you can see how they compare. You can also get an estimate for how much your new appliance or gadget will cost to run across the year.

Back to top