User guide
Finding your way around the guide
To navigate between pages, click or tap the arrows to go forwards to the next page or backwards to the previous one. The arrows can be found either side of the page and at the bottom, too (circled in green, below).
Menu/table of contents
Click or tap on the three horizontal lines in the top-right of your screen to open the main menu/table of contents. This icon is always visible whether you're using a computer, tablet or smartphone. The menu will open on top of the page you’re on. Click on any section title to visit that section. Click the cross at any time to close the table of contents.
Text size
On a computer, you'll see three different sized letter 'A's in the top-right of your screen. On a smartphone or tablet these are visible when you open the menu (see above). If you’re having trouble reading the guide, click or tap on each of the different 'A's to change the size of the text to suit you.
Pictures
On some images you'll see a blue double-ended arrow icon. Clicking or tapping on this will expand the picture so you can see more detail. Click or tap on the blue cross to close the expanded image.
Where we think a group of images will be most useful to you, we've grouped them together in an image gallery. Simply use the blue left and right arrows to scroll through the carousel of pictures.
Links
If you see a word or phrase that's bold and dark blue, you can click or tap on it to find out more. The relevant website will open in a new tab.
Jargon
If you see a word or phrase underlined, click or tap on the word and small window will pop up with a short explanation. Close this pop-up by clicking or tapping the cross in the corner.
Help
On a computer, you'll see a question mark icon in the top-right of your screen. On a smartphone or tablet this is visible when you open the menu (see above).
Clicking or tapping on the question mark will open this user guide. It opens on top of the page you're on and you can close it any time by clicking or tapping the cross in the top-right corner.
Getting more from Which?
Which? has been working alongside consumers since 1957. We now have more services than ever to help you navigate the maze that is modern life.
Throughout this supplement we’ve linked to many sources of guidance for home improvements. Here we will group them together in one place, and also provide links to other products and services you may be interested in.
Keep up to date with Which?
Newsletters Our monthly newsletters are free to everyone and range in subject from scam alerts to sustainability.
News Stay on top of the latest news relevant to you and your family.
Communities Join like-minded people on our Facebook-hosted communities
Understand and apply your consumer rights
Consumer rights hub Support on your rights no matter the situation.
Template letters of complaint Our templates can support you in getting redress from companies and service providers.
Focus on home improvements
Home improvements hub Use this link to browse all the topics covered in this supplement and more.
Ways to save energy in the home
Make your home efficient Broad tips to make your property more efficient.
Save on your energy bills Follow these steps to cut your household heating and energy costs.
Appliances Find out which of your appliances cost the most to run.
Energy saving
Energy saving and bills This has regular tips and updated advice on how to make what you pay for energy go a long way.
Making big changes
Renovating your home See all of our tips for every room in the house in one place.
Making smaller changes
Decorating and DIY Use our guides to make changes in your home.
Getting comfortable
Furniture and fittings Furnish your house just how you want.
Hiring the right team
Planning permission and building regulations Get to grips with the law on building work and extensions.