Protect Yourself from Scams

User guide

Finding your way around the guide

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Help

On a computer, you'll see a question mark icon in the top-right of your screen. On a smartphone or tablet this is visible when you open the menu (see above).

Clicking or tapping on the question mark will open this user guide. It opens on top of the page you're on and you can close it any time by clicking or tapping the cross in the top-right corner.

Welcome

Scams these days can be very sophisticated, with fraudsters exploiting digital platforms and impersonating legitimate companies.

We want this supplement to work as your tool kit – to help you identify, avoid and report scams. It’s packed with tips, examples and case studies of various scams, from those on your computer and messaging apps, to shopping and banking. We explain how to report different types of scam and recover your money if you've been the victim of a scam. We also highlight the work we’ve been doing in this area, from our consumer rights advice, to our campaigns and our Scam Alerts service.

Unfortunately, scams can affect us all, so please share this supplement with others after reading.

In this guide

© Which? Ltd February 2024 This supplement may not be reproduced, stored in a retrieval system, transmitted in any form or otherwise made available to third parties without the written permission of Which? Ltd. Commercial use of the supplement is not permitted. To enquire about using Which? content, email corporatequeries@which.co.uk.

This publication is not a Which? magazine. It does not constitute advice of any form. It has been produced for general information and interest only. You should take appropriate advice in relation to your circumstances. While every care has been taken in researching the information included in this supplement, no responsibility can be accepted for any inaccuracy or omission, or for any of the information being out of date. The information is subject to change without notification.

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