User guide
Finding your way around the guide
To navigate between pages, click or tap the arrows to go forwards to the next page or backwards to the previous one. The arrows can be found either side of the page and at the bottom, too (circled in green, below).
Menu/table of contents
Click or tap on the three horizontal lines in the top-right of your screen to open the main menu/table of contents. This icon is always visible whether you're using a computer, tablet or smartphone. The menu will open on top of the page you’re on. Click on any section title to visit that section. Click the cross at any time to close the table of contents.
Text size
On a computer, you'll see three different sized letter 'A's in the top-right of your screen. On a smartphone or tablet these are visible when you open the menu (see above). If you’re having trouble reading the guide, click or tap on each of the different 'A's to change the size of the text to suit you.
Pictures
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Where we think a group of images will be most useful to you, we've grouped them together in an image gallery. Simply use the blue left and right arrows to scroll through the carousel of pictures.
Links
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Jargon
If you see a word or phrase underlined, click or tap on the word and small window will pop up with a short explanation. Close this pop-up by clicking or tapping the cross in the corner.
Help
On a computer, you'll see a question mark icon in the top-right of your screen. On a smartphone or tablet this is visible when you open the menu (see above).
Clicking or tapping on the question mark will open this user guide. It opens on top of the page you're on and you can close it any time by clicking or tapping the cross in the top-right corner.
Welcome
By becoming a Which? member you’re supporting the largest independent consumer body in the UK, here to make life simpler, fairer and safer for everyone.
Our trusted testing, research and advice is essential for empowering people to make the best decisions when purchasing products or choosing services.
We offer free consumer rights advice on issues such as returning faulty goods or protecting your data, and if you need bespoke advice from our team of lawyers you can take out a Which? Legal membership.
Our services can also help you with everything from writing your will or choosing your insurance products, through to finding a reliable local builder for your renovation project or switching credit cards to get the best deal for you.
In this guide you’ll find out more about what we do and how to get the most from your Which? membership.
In this guide
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What we do at Which?
Which? is the UK’s consumer champion, here to make life simpler, fairer and safer for everyone.
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Our testing and reviews
After products and services have been put through their paces, our in-depth reviews tell you which ones are the best and warn you about the worst.
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Our magazines and app
Our five magazines offer you in-depth reports on the issues you care about, as well as our latest news and reviews.
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Online support and helpdesks
Our online advice and helpdesks can give you quick, helpful advice on your computing, money and gardening queries.
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Expert consumer legal advice
The free advice on our Consumer Rights site gets you in the know on your rights for everyday issues, such as returning faulty items and protecting your personal data. If you need further support, a Which? Legal membership gives you bespoke one-to-one advice on everything from faulty cars and cancelled flights to issues with your employer.
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Which? Wills and Powers of Attorney
Making a will means you have total control over who inherits your money, property and treasured possessions when you die.
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The best options for later life care
Many people will, at some point, need to arrange care for one or more of their loved ones or themselves. It’s an important, emotional decision – and everyone wants to know they’re making the right choices.
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Find the right trader for you
Whether you’re after a plasterer, a plumber or a painter, search Which? Trusted Traders to find businesses in your area that have been checked and assessed by Which?.
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Compare suppliers and save
Use our comparison tools to compare energy suppliers, mobile phone providers and broadband deals, including TV packages. Compare home, car, pet and travel insurance products via our partnership with Confused.com, life insurance via LifeSearch and flights with SkyScanner.
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We’d like to hear from you
We'd love to hear from you. All our contact details can be found below, from our website contacts and member services centre, to our social media.
© Which? Ltd April 2021 This guide may not be reproduced, stored in a retrieval system, transmitted in any form or otherwise made available to third parties without the written permission of Which? Ltd. Commercial use of the supplement is not permitted. To enquire about using Which? content, email corporatequeries@which.co.uk.
This guide is not a Which? magazine or website. It does not constitute advice of any form. It has been produced for general information and interest only. You should take appropriate advice in relation to your circumstances. While every care has been taken in researching the information included in this supplement, no responsibility can be accepted for any inaccuracy or omission, or for any of the information being out of date. The information is subject to change without notification.
Depending on your membership, you may not have access to all the products and services listed in this guide. To add a service to your membership, follow the links in the guide.
Which? is the UK’s consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we’re not for profit and all for making consumers more powerful. Thank you for supporting this purpose through your membership.