User guide

Finding your way around the guide

To navigate between pages, click or tap the arrows to go forwards to the next page or backwards to the previous one. The arrows can be found either side of the page and at the bottom, too (circled in green, below).

undefined

 

undefined

 

Menu/table of contents

Click or tap on the three horizontal lines in the top-right of your screen to open the main menu/table of contents. This icon is always visible whether you're using a computer, tablet or smartphone. The menu will open on top of the page you’re on. Click on any section title to visit that section. Click the cross at any time to close the table of contents.

 

Text size

On a computer, you'll see three different sized letter 'A's in the top-right of your screen. On a smartphone or tablet these are visible when you open the menu (see above). If you’re having trouble reading the guide, click or tap on each of the different 'A's to change the size of the text to suit you.

 

Pictures

On some images you'll see a blue double-ended arrow icon. Clicking or tapping on this will expand the picture so you can see more detail. Click or tap on the blue cross to close the expanded image.

Where we think a group of images will be most useful to you, we've grouped them together in an image gallery. Simply use the blue left and right arrows to scroll through the carousel of pictures.

 

Links

If you see a word or phrase that's bold and dark blue, you can click or tap on it to find out more. The relevant website will open in a new tab.

 

Jargon

If you see a word or phrase underlined, click or tap on the word and small window will pop up with a short explanation. Close this pop-up by clicking or tapping the cross in the corner.

 

Help

On a computer, you'll see a question mark icon in the top-right of your screen. On a smartphone or tablet this is visible when you open the menu (see above).

Clicking or tapping on the question mark will open this user guide. It opens on top of the page you're on and you can close it any time by clicking or tapping the cross in the top-right corner.

Introduction

The UK population is living longer, but this good news brings new challenges as more people face frailty or disability in old age.

When the time comes for extra support or care, the planning is often done by those close to the person needing care – spouses or adult children with families of their own. And, as our older friends, relatives and loved ones get frailer, our busy lives and the complexities of what's on offer mean many of us put off life-changing decisions until there’s a crisis. But the reality is that there are several stages and many options along the way. With the right information and advice, it isn’t all about ‘putting someone in a home’. You can keep your loved ones safe, independent and enjoying life for as long as possible.

While this guide gives you information on choosing the right care options for an elderly relative or friend, the suggestions are just as relevant to someone planning ahead for their own care needs.

Recognising the value of home

Home is more than where we live. It’s part of our identity. And most of us want to stay in the place we call home for as long as we can.

Even if you’re far away from someone who needs help, there are options available: equipment and home adjustments if they're struggling with daily tasks like bathing or cooking, for example. There's also useful technology that can send an alert if there’s a problem, meaning you won’t feel out of touch.

Getting care at home is a possibility if your relative needs this kind of support. Whether they need help with washing and dressing, or taking their pills, there are plenty of options. And you don’t necessarily need to pay for this privately: if your relative is eligible, they could get funding or services from their local council.

Promoting long-term health

Helping your relative maintain their physical health can make a big difference. Falls are the biggest cause of emergency hospital admissions for older people, but did you know that opticians can visit a housebound person to prescribe new glasses to avoid tripping? Or that an audiologist can advise on hearing aids, so someone can easily hear the doorbell? Little things can help in a big way.

It’s just as important to look after mental health. Access to cheap, or free, disability transport options can be the difference between someone socialising outside their home, or being isolated and growing lonely.

Finding help when it's needed

If a move to a new home does seem to be the right decision, this doesn’t have to be a care home. There are multiple other possibilities: warden-controlled or sheltered housing, Sheltered housingHouses or self-contained flats with communal facilities and a warden. or the newer option of extra-care housing, Extra-care housingSheltered housing that offers additional help with personal care (also known as ‘very sheltered housing’ or ‘assisted living’). and more. 

And, if a residential care or nursing home is necessary, as it sometimes is, you’ll want to ensure you’re making the right decision on which one – without breaking the bank. It is possible to do.

Whatever stage you’re at in this decision process, it’s never too early to make plans. Setting up a Power of Attorney Power of AttorneyLegal permission for someone to manage the affairs of another when they are no longer able to. – if your relative ever needs someone to look after their interests in the future – and thinking about future financial issues, such as inheritance tax or funerals, can also be extremely helpful. If you plan ahead, you can avoid many of the difficulties that later life brings.

Back to top