User guide
Finding your way around the guide
To navigate between pages, click or tap the arrows to go forwards to the next page or backwards to the previous one. The arrows can be found either side of the page and at the bottom, too (circled in green, below).
Menu/table of contents
Click or tap on the three horizontal lines in the top-right of your screen to open the main menu/table of contents. This icon is always visible whether you're using a computer, tablet or smartphone. The menu will open on top of the page you’re on. Click on any section title to visit that section. Click the cross at any time to close the table of contents.
Text size
On a computer, you'll see three different sized letter 'A's in the top-right of your screen. On a smartphone or tablet these are visible when you open the menu (see above). If you’re having trouble reading the guide, click or tap on each of the different 'A's to change the size of the text to suit you.
Pictures
On some images you'll see a blue double-ended arrow icon. Clicking or tapping on this will expand the picture so you can see more detail. Click or tap on the blue cross to close the expanded image.
Where we think a group of images will be most useful to you, we've grouped them together in an image gallery. Simply use the blue left and right arrows to scroll through the carousel of pictures.
Links
If you see a word or phrase that's bold and dark blue, you can click or tap on it to find out more. The relevant website will open in a new tab.
Jargon
If you see a word or phrase underlined, click or tap on the word and small window will pop up with a short explanation. Close this pop-up by clicking or tapping the cross in the corner.
Help
On a computer, you'll see a question mark icon in the top-right of your screen. On a smartphone or tablet this is visible when you open the menu (see above).
Clicking or tapping on the question mark will open this user guide. It opens on top of the page you're on and you can close it any time by clicking or tapping the cross in the top-right corner.
Welcome to Which?
We're thrilled to have you join the team!
Which? is the largest independent consumer organisation in the UK. Besides our rigorous testing, expert reviews and advice on a wide range of products and services, our campaigns have also driven some of the biggest positive changes for consumers over the past 60 years.
You’ll play a key role in our success, so we want to help you settle in to your new role and get to know more about Which? today – where we came from and where we’re going.
To ensure that you have a great welcome with us, we have created this digital guide that contains an onboarding programme for you and all the information you will need to get up to speed with the organisation, our culture and your wider team.
In this guide
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A welcome from Anabel Hoult
Our CEO: ‘I’m really pleased you’ll be joining us soon!’
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New starter checklist
When you join a new company, day one is exciting but can also be quite daunting.
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Onboarding: MSC support roles
So many things to learn.
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Our history
For 60 years, we’ve been asking probing questions about products and services and unearthing the answers that make consumers more powerful.
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Our purpose and mission
Our advice helps people make informed decisions. Our campaigns tackle consumer detriment to make everyone's lives fairer, more simple and safer. Our services and products put consumers' needs first, to bring them better value.
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Our values
We try to incorporate our values into everything we do.
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Our structure
Who we are and what we do.
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Our products and services
How we can help our members and supporters.
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Our testing
Product testing lies at the heart of Which?
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Our locations
Hopefully at some point you will get to visit our other offices. In the meantime see below for a brief summary of each office.
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FAQs
Some helpful tips to help you get started.